GS
Grant S

1 reviews | Active since Jul 2009

05 Dec 2016, 10:59

Still waiting for feedback

<p>I please need somebody with the right s****set to contact me to resolve my claims related query.</p> <p>As far as I'm aware the Screening beneift covers pap smears.</p> <p>Discovery have rejected my wife's last pap smear claim as the codes, etc. on the claim are apparently not the correct codes for a pap smear.</p> <p>I have engaged with the doctor and the doctor has adcised that these are the codes provided to her by her Discovery Health account rep.</p> <p> </p> <p>This is now going beyond ridiculous as it seems Discovery Health is not communicating correctly with the health service providers nor their members as to what constitutes the free Screening benefits and how to ensure the claims sent through are complete!!!</p> <p> </p> <p>Please can somebody knowledgeable contact me to resolve this as a matter of urgency?</p> <p> </p> <p>Thanks.</p> <p> </p>

0
Replies (2)
Discovery Health
Discovery Health's reply05 Dec 2016, 14:04
Official

Dear gcs001

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Dec 2016, 12:26
Official

Dear gcs001

We have contacted you with a resolution to your issues.

Regards|
Discovery Health Servicing Team