Still waiting for claim process and follow up from consultant

1. First I am asked to do a health assessment at one of your networks which is supposed to be covered as part of the either the MSA or screening benefit, then I was asked to pay out of pocket by the provider 2. I tried claiming on 3 occasions since the 26th of October with no success. last time I was asked for some long information which I explained was not there, the screening was done at a Dischem clinic which is your network, what is worse is that nobody has bothered to respond to my emails. This is not the first time having such experiences with your customer service, and I dont know why for whatever reason our companies keep insisting that you are the only medical aid option we they can provide to us as many people complain. Just process my claim and pay me money and stop writing false emails about screening if you are aware that this will not be covered. I have enough on my MSA to cover the screening, I still dont know why it would go through, even worse I still dont understand why my claim remains unprocessed.

Update: I still got a response to my review more than a week ago, I was promised a follow up, still now I’m waiting.