TC
Theodore C
1 reviews | Active since Nov 2013
13 Feb 2015, 12:41
STILL WAITING FOR AUTHORISATION CODE
I REQUESTED AN AUTHORISATION CODE LAST WEEK. I NEED THIS SO THAT I CAN MAKE AN APPOINTMENT WITH A SURGEON. THE CONSULTANT TOLD ME IT'S A 48 HOURS TURN AROUND TIME AND NOW IT'S BEEN A WEEK! <br> PLEASE REVERT IMMEDIATELY!
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Discovery Health's replyOfficial
13 Feb 2015, 14:15Hello Theodore777,
Thank you for speaking to me.
As discussed, the authorisation for your specialist consultation was approved on 09/02/2014. I confirmed the details of the approval to you and your plan benefits. We sent confirmation of the approval to your treating doctor by email and an sms was sent to you. However, as the incorrect number was used in sending the sms, this resulted in you not receiving the confirmation. I sincerely apologise for this error and I have addressed this with the relevant team to ensure better service in future.
You're welcome to contact me directly should you require any further assistance.
Kind regards
Bruce
Thank you for speaking to me.
As discussed, the authorisation for your specialist consultation was approved on 09/02/2014. I confirmed the details of the approval to you and your plan benefits. We sent confirmation of the approval to your treating doctor by email and an sms was sent to you. However, as the incorrect number was used in sending the sms, this resulted in you not receiving the confirmation. I sincerely apologise for this error and I have addressed this with the relevant team to ensure better service in future.
You're welcome to contact me directly should you require any further assistance.
Kind regards
Bruce
Best regards,
Discovery Health's reply13 Feb 2015, 14:15
Official
Hello Theodore777,
Thank you for speaking to me.
As discussed, the authorisation for your specialist consultation was approved on 09/02/2014. I confirmed the details of the approval to you and your plan benefits. We sent confirmation of the approval to your treating doctor by email and an sms was sent to you. However, as the incorrect number was used in sending the sms, this resulted in you not receiving the confirmation. I sincerely apologise for this error and I have addressed this with the relevant team to ensure better service in future.
You're welcome to contact me directly should you require any further assistance.
Kind regards
Bruce
Thank you for speaking to me.
As discussed, the authorisation for your specialist consultation was approved on 09/02/2014. I confirmed the details of the approval to you and your plan benefits. We sent confirmation of the approval to your treating doctor by email and an sms was sent to you. However, as the incorrect number was used in sending the sms, this resulted in you not receiving the confirmation. I sincerely apologise for this error and I have addressed this with the relevant team to ensure better service in future.
You're welcome to contact me directly should you require any further assistance.
Kind regards
Bruce
Best regards,