Still waiting for authorisation

I recently emailed discovery for a specialist authorisation. This was almost 3 weeks ago. I called numerous times to the call center but only got through 3 times. All the agent could tell me is that it's with forensics and I will be called in 2 days. I explained to the lady that I signed up with no waiting period as I had medical aid for years an I cancelled at the end of December 2017 and the rejoined in February 2018. This was because of a change in plan. Why must I wait for weeks for authorisation. Will Discovery be liable if something has to happen to me. Worst service ever. Please use reference numbers to hear recordings. ********** 380/563 ********** . Last lady I spoke to was Preziwe ********** 108. Still waiting for her call back. Doctor alsor advised me agents are not trained and they don't know what they doing. What are we paying for????