Still waiting...

Post Nr 2 for within a week. Another escalation. Another apology. Another promise for a call back. Another confirmation that everything, i.e. info needed, is correct to finalise a claim after 2.5 months. Another dissapointment for the client...2.5 months and I am still waiting. No response via social media platform although the promise of feedback. No response from Principal in Complaints Dept. Nothing. Another post as it seems to be the only way to get someone to phone me back.