Still sleeping

i called to get an application for chronic benefit and the new verification process is a pin send via sms as confirmation. I received sms and voice recording is "You have been verified successfully" i get to the consultant and she says the verification was not successful which i queried. this defeats the purpose of the one time pin verification process at the initial time of call...

The other thing is the time frame to receive the application via email. i still have not received the email as yet.

also i was going to edit banking details and i am unable to do so "Your contribution is paid by your employer or pension fund. You are not able to update your debit order banking details." I no longer use the bank account and have not more than 5 years so what now.

Someone please get hold of you IT and sort out your issues.