STILL PAYING WHEN DECEASED

`My mom passed away on 2 September. Discovery have made a few errors of which I have let go, like sending her an email requesting her to fill in a survey on how she liked her hospital stay when she died in hospital. Upsetting to say the least. Then their system continued to debit her account even though they had been informed of her death. Again, I let it go as this is an admin error to be reversed. <br> <br> But today, when I asked for her premium for the month she died, to be pro-rated as she only had benefits for 2 days of 30, I was told that members pay for the whole month even if they aren't covered. After phoning 4x and waiting for ages and being cut off twice, I was told by a manager that this is due to there being claims for those 2 days, so Discovery uses this money to process claims! That is an insult to my intelligence. If I withdraw at the end of the month, I don't pay for admin for the following month! <br> <br> Discovery, this is shocking. When my mom joined she had to wait 3 months for her benefits to kick in and then when she has died, she still has to pay for 28 days for no cover. All your marketing of caring for your members is meaningless if this is how you treat your members.