Still no update, I've been waiting for 1.5 months for an agent to call me back

<p>I've been trying to get discovery to give me an update on why my claims that go through the app arent being captured properly even though the Web department say that there ?isnt an issue but there is a problem?<br /><br />Every single time its just a copy pasted meaningless response from the HP team, I have 5 seperate agents that have promised to escalate and call me back and not a single one was telling the truth. </p>