PP
Philip P
1 reviews | Active since Nov 2014
13 Jun 2015, 17:22
Still no resolution after promises by KIM and mail
Got a hello peter from Discovery apologising for a mistake they made and promised by Kim the debit oreder for my premium would come off midnight of the 8th.<br> <br> Ha ha very funny.<br> <br> Still nothing has happened but thankfully I am covered as per KIm.<br> <br> Mails sent on Monday to 2 discovery e-mail addresses also not responder to Eventually got one on Friday saying they cant find me on the system. So how many members are there with my exact name and e-mail address???<br> <br> Pathetic again<br> <br> P
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Discovery Health's replyOfficial
15 Jun 2015, 15:38Hello philipphitidis,
Thank you for your comment.
It is very concerning to hear about your recent experience and this is not the level of service we pride ourselves in. We have addressed this internally to ensure better service in future. We confirmed that the team has been in contact to discuss the details of your debit order and trust that all is now in order.
Please accept our sincerest apologies for the inconvenience experienced.
Regards
Rishana
Thank you for your comment.
It is very concerning to hear about your recent experience and this is not the level of service we pride ourselves in. We have addressed this internally to ensure better service in future. We confirmed that the team has been in contact to discuss the details of your debit order and trust that all is now in order.
Please accept our sincerest apologies for the inconvenience experienced.
Regards
Rishana
Discovery Health's reply15 Jun 2015, 15:38
Official
Hello philipphitidis,
Thank you for your comment.
It is very concerning to hear about your recent experience and this is not the level of service we pride ourselves in. We have addressed this internally to ensure better service in future. We confirmed that the team has been in contact to discuss the details of your debit order and trust that all is now in order.
Please accept our sincerest apologies for the inconvenience experienced.
Regards
Rishana
Thank you for your comment.
It is very concerning to hear about your recent experience and this is not the level of service we pride ourselves in. We have addressed this internally to ensure better service in future. We confirmed that the team has been in contact to discuss the details of your debit order and trust that all is now in order.
Please accept our sincerest apologies for the inconvenience experienced.
Regards
Rishana