Still no refund from medical procedure a month ago

<p>On 24th April I had a colonoscopy at Sandton Day Clinic. I had to pay a copayment for my procedure. I submitted proof of payment and detailed report from the doctor to Discovery on 3rd May as requested when I followed up with regard to the refund for the copayment as it is part of my oncological screening. I sent emails in the weeks thereafter and only received standard email responses with yet another reference number. When I followed up telephonically last week I was advised that it was being processed by the oncology department and that payment should be received by Thursday or Friday last week. Still no payment has been made and the only response to my email today is yet another automated reference number. Our family is a single income family and I pay high premiums for myself and three dependents. I urgently need this to be sorted, Discovery don't seem to care!</p>