STILL NO MONEY....6 WEEKS PASSED COUNTLESS COMMUNICATION

<p>On the 26 Feb Iv sent through a claim for meds prescribed by Dr which was purchased at Clicks Pharmacy as Discovery health initially declined this medication.</p> <p>I have been battling to get this claim paid since then and each and every time we call in we are told the same thing over and over. I do understand that the call centre agent does not handle the complaint/claim. I have sent mails to Jonathan Mclean numerous times.</p> <p>I even advised him that Clicks pharmacy advisd me upon following up on the claim that they are unable to send through a revised claim due to it not corresponding on their system if they change quantities.</p> <p>This confirmed on 27/03 and emailed to Jonathan.</p> <p> </p> <p>I received a mail on 24/03 ********** 280 stating they are awaiting this reprocessd claim. I followed up with clicks as above answer given and sent an email to Jonathan. I received feedback 28/03 with the exact same information as 24/03??? but this time confirming banking details almost as if to make me think that the claim is being processed.</p> <p>This has gone on too long and too far it is Friday the 31 March 6weeks later since the claim was submitted. I want the claim to be processed and paid today not longer than this as i mean 6 weeks this has been going on. I want management or who ever deals with this claim to PAY MY MONEY INTO MY ACCOUNT TODAY. I have wasted countless hours calling in and emailing back and forth and no solution has been reached but instead all you will get is a response from discovery stating how they will deal with your query and get back to you. It is weekend and youy will receive a response next week.</p> <p>I HAVE HAD IT!!! THE CLAIM AND PROOF OF PURCHASE WAS SENT THROUGH THRICE ALREADY AND THIS MONEY MUST REFLECT IN MY ACCOUNT BY THE END OF BUSINESS DAY TODAY AND NOT A DAY LONGER.</p> <p>Each business has their SLA's but this is ridiculous and pathetic service.</p>