Still no feedback - Discovery ignoring complaints

Logged a call on 2nd July, still no feedback. Logging again as Discovery just acknowledges they have responded, then they do not follow up or provide feedback again.

"I've moved from Planet Fitness to Virgin Active, months ago.

For some reason, my Vitality did not transfer and I am paying full membership fees at Virgin Active Greenstone. I have contacted on numerous occasions ********** and ********** and on both occasions was advised it has all been sorted out. The debit order has just gone off on 02/07/2021 for the full amount again.

I thought about calling again, but just thought this would be a waste of time and I'd rather have it addressed via Hello Peter. Maybe then it will be treated with the urgency it deserves?

Do I get a refund for the empty promises where the fees were still deducted even though I have references telling me it has been addressed???

"