Still no apology for your mistake.

I am still waiting for an apology on the mistake you made on the initial clam for dr R de Villiers. I gave you specific instruction on why the payment was to be made to me. This mistake was the origin of all the financial loss I suffered as well as the poor client service and empty promise. Your decision was not a process or a procedure. It was simply a mistake. Our family's continued membership of Discovery Health will depend on your response to this.