Still no answer as to why my claims were ignored

<p> </p> <p>I'm writing this in response to my previous post which was under the heading</p> <p>"lack of communication from discovery side" </p> <p>"I give two stars to the claims departartment because I am so sick of having to put a claim through and then having to call discovery every time to see what's going on with it. If they can't see the pic clearly or the date isn't rite on the invoice they ignore ur claim discovery will never hit reply and say sorry we can't see the pic or the datws dont match fix it and please resend. *********** I tell you. This happened to me with my first pregnancy 4 years ago and now it's happening again . You would think a company advances with time. I sent my claim in on the 3rd of July 2017 today is the 18th I sent this thing in twice. And in had to phone twice wasting unnecessary airtime which discovery isn't going to pay for. Seems like I'm going to see a other good couple of months agonising over my money from discovery. "</p> <p> </p> <p>Reply from discovery as follows:</p> <p> <br />Official business reply:<br /> Jul 18, 2017<br />6 days ago<br />Dear Ani123456</p> <p>We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.</p> <p>Regards<br />Discovery Health Servicing Team<br /> <br />Official business reply:<br /> Jul 20, 2017<br />4 days ago<br />Dear Ani123456</p> <p>We have been in touch with you to answer your comments.</p> <p>Regards<br />Discovery Health Servicing Team</p> <p> </p> <p>Fair enough you guys have contacted me asked me my side of whay hapepned said your sorry but what "investigating the matter" has been done? Let's not fool the people into believing that I was contacted and the matter was resolved. I still want to know why no one bothered to reply and tell my claims why we're they ignored what's the result of the investigation? </p> <p>And as I explained to the lady I don't no who in discovery to call with my queries as the call centre ppl can only offer limited help so I have to resort to airing my problems here. </p> <p> </p>