Still messing us around since December 2015

Miss Lynne Williams has been messed around my Discovery since December last year. She is a cancer patient and cannot afford this stress as she is due for an operation. We have been sending emails and consent forms backward and forward to [Email Removed] only to be met with different agents. Why can one agent not deal with one customer and resolve their query instead of numerous agents dealing with the same query?? She recently received incorrect billing resulting in her service being suspended Last month Miss Williams was changed to main member status and she also emailed a consent form requesting that I have full access to her medical aid details since I am the person paying her account. To date we are still waiting for her billing information to be fixed and no call from Discover yet to resolve her issue. Her ID number is ***, Her membership no:***.