Still don't care for the elderly!!!!!

Despite my numerous calls and email queries to Discovery on the last issue I posted, I have not received a response to that review. Now, in addition my mom was discharged from hospital with a pressure wound on her left heel and I have gone back and forth with Discovery, called numerous times and filled in every possible application I could to get her wound care as she is diabetic and the physiothe****** is concerned her wound is going to go septic and she will lose her foot. I am totally disgusted with Discovery and cannot believe that they have no care whatsoever for the elderly, nor any protocols in place to deal with urgent situations, all I'm told is it must follow the 3-5 day process and then still don't get answers despite calling and following up from day 6 onwards and being falsely promised that I will get feedback. How revolting. Shame on you Discovery!!