Still awaiting response

Claim logged on 20 November 2015, no response even after follow up emails. Called in on 11 December 2015 and agent gave feedback on claim with incorrect information about my policy. After bringing this to her attention, she said she'd look into the matter and get back to me. She still has not. Very disappointed with level of service as this is not the first time that I have received incorrect information from a Discovery rep about a product that I have from them.