BT
Byron T

1 reviews | Active since Nov 2016

17 May 2017, 15:24

Still Awaiting Membership Card

<p>Membership started on the 1 March 2017. Broker e-mailed Discovery on 1 March requesting for the card to be mailed to my workplace. I e-mail my broker on the 14th May saying I have not received my card. Broker e-mails Discovery on the 15th May stating that I have not received my card. Discovery replies a day later saying they e-mailed it to my old address and not the new address the Broker advised them with on the 1st March 2017. Customer Service - not much? I must now wait 4 - 6 weeks for a new card to be mailed! </p>

0
Replies (4)
Discovery Health
Discovery Health's reply18 May 2017, 07:02
Official

Dear byronious

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Medical Scheme

Discovery Health
Discovery Health's reply19 May 2017, 12:59
Official

Dear byronious

We have been in touch with you to answer your comments.

Regards
Discovery Health Medical Scheme

BT
Byron T's update19 May 2017, 13:02
Reviewer Update

Sorted. Thanks.

Discovery Health
Discovery Health's reply19 May 2017, 13:32
Official

Dear byronious

Thank you for this wonderful compliment.

Regards
Discovery Health Servicing Team