ND
Natasja D

1 reviews | Active since Jan 2017

16 Jan 2017, 10:42

*****ing my money

<p>I noticed that I was paying allot for my medical aid (Keycare Plus plan) and informed Discovery that the rates on their website and the rates I have been paying does not correspond. One of their consultants confirmed that I have been paying the highest preemie since 2015. Received documents from them to confirm my income. Completed it and sent it back with all relevant documents they required.</p> <p>I contacted them to find out when the money I have been over paying since 2015 will be paid back to me. The consultant informed me that no money will be paid back to me as I was supposed to inform them the minute I realized I am paying too much.</p> <p>Now what do you want me to do??? Check the website every month to see that you are not *****ing my money???</p> <p> </p>

0
Replies (3)
Discovery Health
Discovery Health's reply16 Jan 2017, 14:16
Official

Dear NatasjaHattingh

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jan 2017, 15:49
Official

Dear NatasjaHattingh

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

ND
Natasja D's update20 Jan 2017, 07:19
Reviewer Update

No comments were answered. I only had to send all documentation again.