*****ing money out of my account

<p>I have had an ongoing issue with Discovery for a few months now. </p> <p> </p> <p>I signed up with Discovery for medial aid, life policy and a retirement fund in March 2016. In about April 2016 I had signed on with Vitality, which seemed like a good idea at the time. I had previously been on my parents medial aid, also with Discovery. </p> <p> </p> <p>For some reason, whether it was the brokers or Discovery itself, they thought I was my fathers spouse for approx. 8 months. Then only to find out that I had not been charged for my vitality for those months, which I feel is not my problem. </p> <p>Discovery then decided WITHOUT ANY COMMUNICATION that they were going to deduct an extra R1500 approx. off of my account. That seems like theft to me! </p> <p>The only way I had found out was by going into my statement and saw that a crazy amount had been debited by Discovery for my medial aid, which I obviously took further not knowing what was going on. </p> <p>Eventually, after a few weeks of back and fourth I got my money back. </p> <p>However the same thing has happened now again, WITHOUT ANY COMMUNICATION!!!!! I have been waiting for a call back from Discovery regarding this for a solid week. </p> <p> </p> <p>NOW LET ME MAKE SOMETHING VERY CLEAR:</p> <p>1. I am young, not married and not kids - I plan on being with Discovery for the next 50 years. (Just think about the money to be made off of me) also I am thinking of taking my money and earning potential elsewhere because of this treatment. </p> <p>2. The fact that this back log has happened I do not feel is my fault. GET YOUR CONTROLS TOGETHER. It really isn't my problem that you guys aren't doing your job. Why do I need to pay for YOUR mistakes? </p> <p>3. ZERO!!!!! Communication has been had with me. If YOU came to me said: "sorry we messed up, this is the situation, let's work out a plan or a payment plan, let's some to some sort of agreement, I would have been happy. </p> <p>4. I have a serious problem with the fact that extra money can just be taken out of my account, without any communication to me or having my sign off. The trust has now been broken TWICE! </p> <p>Scenario: </p> <p>Discovery has no idea that if I only keep 'x' amount in my bank for my stop orders that I know are going off and put my saving/spending money in some other account. </p> <p>What if another stop order of mine has bounced because YOU have decided to take off extra money? Now I am black listed...who is to blame? What do I do from there? </p> <p> </p> <p>I can easily take my business elsewhere that will be more than happy to look after me for the next 50 years. </p> <p>I expect more, I expect better. I deserve more and I most certainly deserve better!</p> <p> </p>