STAY AWAY - Worst experience with discovery Health

I have been told that why Discovery GAP claim (Which was reprocessed by Discovery because my claim was incorrectly processed in the first place) will be paid out on the following Tuesday (17 June 2025).

Call was made on 09 Jun 2025 13:54. (Ref: 903 502 890) Requesting recording of this call.

It was made clear the GAP cover will process correct, after looking up the codes and the total amount of the payout was communicated.

Today, 26 June, after following up with Discovery GAP after not receiving anything, not even communication, that discovery GAP has not processed anything, and will reject the claim.

Call was made with Sandi at 12;54 (Ref: 904 568 222).

As you state, your calls are recording for legal purposes, I am now exercising that right, but discovery process for request the call is not working (How conveniently).

I've been with Discovery for 4 years now, and this was my first claim from GAP cover, and first outside of MSA. Incorrect processing, 10s of 100s of my calls and requests, months of follow up, and Discovery has not gotten a single things right yet. This has been a miserable experience.

I had pre-authorisation, I had to keep calling, been told everything is sorted. BUT NOTHING IS