1 reviews | Active since Oct 2017
Stay Away from this medical Aid.
I have lodged a previous complaint about Discovery. Here is a copy below: "We joined Discovery on 01 October 2017. We moved over from another medical aid and we were told that there will be no waiting period. We specifically asked this question. After numerous rejections at the pharmacy and numerous calls to them the problem is still not resolved. My fiance is an asthmatic and I am now forced to pay for her medicine in cash. She is very sick now, because she has not had her medicine for a long time. Never in my life have I had such poor service from a medical aid! Also, up until now we have not received our cards or our Vitality cards. You pay for Vitality and then you can't earn points because you don't have a card! Very clever business move..."
After this complaint they phoned us and assured us everything is in order now and that we can get our medication. We went to the pharmacy and got our medication. This week I get a call from our pharmacy saying that Discovery has not paid for the medication!!!! This is the worst, most *********** company I have ever dealt with. They just cant get it right! And also, after being promised we will receive our cards asap we ARE STILL WAITING! More than 3 Months! I am disgusted with the service and utter lack of care for their members.
Dear sanet-van-niekerk
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear sanet-van-niekerk
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear sanet-van-niekerk
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear sanet-van-niekerk
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
