Stay away from Discovery Health medical aid. You will pay hafety premiums for poor service.

I was due to deliver my daughter on a planned c-section on 1 March 2022. However, on 20 February 2022, I had lower abdominal pains and an emergency c section had to be performed. The delivery of my baby was no longer an elective procedure but an emergency one.

We requested for Discovery to review the classification of my case and pay the balance since the procedure should form part of the PMB (Prescribed Minimum Benefit).

Sandton Mediclinic provided Discovery with my medical records from the day I was admitted until i was discharged. My Gynae also sent Discovery a motivation letter explaining what had happened. Our clinical anesthetist also sent them a letter of motivation pointing out to them the circumstances and risks of that procedure.

My baby was in breech position, at a risk of not having enough oxygen, at the risk of brain bleed and more. The anesthetist explained and listed risk my baby was exposed.

after all the trouble, Discovery declined our request and their reasons are " because it was a planned c section under a pre-authorized number, therefore the voluntary use of a non-designated service provider."

Stay away from Discovery health medical aid. you will pay hafety premiums for poor services. my husband and I are in the process of looking for other options while we handle this matter with the Counsil for medical schemes