Stay away from Discovery Health!

Discovery Health sent me a Whats App on 28 December 2023 indicating that my premium will go up on January 2024.

I logged onto the website to see the increased amount. I then noticed that they somehow incorrectly adjusted (doubled) my salary amount on their side and therefore my monthly premium went up from R 1170 to R 2500.

I informed them immediately that my salary has NOT increased in the past 2 years and I sent proof thereof by sending them my salary slips and bank statements on numerous occasions to numerous email addresses. I further more informed them that I do not consent to them deducting the increased premium amount on 2 January 2024 as it was an error on their side, but they proceeded to take my money anyway.

I have tried to contact Discovery Health via phone, email, Whats App and Facebook. When you phone the call center, I usually hold for 20 minutes where after I am informed that they cannot assist me as I need to send an email. I have sent them like 20 emails, and just receive those automated reply emails with a reference numbers. I have sent them Whats App's, but it ends with me needing to send them an email. I have lodged numerous complaints to their complaints department email and still no word from them.

I have also requested numerous call backs on their website but guess what... No one has contacted me! How can a company such as Discovery be so useless????