1 reviews | Active since Mar 2009

04 May 2018, 09:00

Stay away

Item: Discovery Health
Rating: 1
Author: lungile M

After my husband and i have been on medical aid for the past 10 years we are put on a 3 month waiting period when joining discovery health because my 12 month old daughter was admitted to hospital.

i am absolutely appalled that they look for any reason not to cover you. we went from being 100% covered to not being covered for 90 days.

i have all my products with discovery i.e. life, investments, insurance etc and i am seriously considering moving them elsewhere because of the unfair outcome.

really disappointed!!

Helpful (0)

Replies (6)

Discovery Health's replyOfficial

04 May 2018, 09:56

Dear lmkhwa****

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 May 2018, 09:56

Official

Dear lmkhwa****

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

08 May 2018, 13:44

Dear Imkhwa****

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply08 May 2018, 13:44

Official

Dear Imkhwa****

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

lungile M's updateReviewer Update

24 May 2018, 13:22

After sending additional info (2 weeks ago) as suggested i still have not heard from discovery so i called today and was on the call (mostly on hold) for 40min only to be told they wont lift the waiting period because my daughter was hospitalized. im not sure why you will get my hopes up about you doing the right thing only to be right back where we started. not a great start!!!!

lungile M's update24 May 2018, 13:22

Reviewer Update

Discovery Health's replyOfficial

28 May 2018, 14:44

Dear Imkhwa****

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 May 2018, 14:44

Official

Dear Imkhwa****

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team

lungile M's updateReviewer Update

30 May 2018, 15:21

as per your last comment, i have not received any communication from Discovery

lungile M's update30 May 2018, 15:21

Reviewer Update

as per your last comment, i have not received any communication from Discovery

Discovery Health's replyOfficial

01 Jun 2018, 10:42

Dear Imkhwa****

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team

Discovery Health's reply01 Jun 2018, 10:42

Official

Dear Imkhwa****

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team