JG
Jacobus G

1 reviews | Active since Sept 2016

23 Apr 2018, 22:04

Stalling on chronic medicine forms

Discovery is a shambles when it comes to requesting chronic medicine.

Though you have a year waiting period for pre-existing conditions - don't trust them to send you a form to start chronic medicine when you ask them after the waiting period.

Asthma is a serious condition!!!

Nearly 2 years as a customer and after requesting and much begging still nothing!

PLEASE FIX THIS IF YOU ARE LISTENING AND CARE AT ALL - Discovery!

0
Replies (3)
Discovery Health
Discovery Health's reply24 Apr 2018, 08:36
Official

Dear groenewald100

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply25 Apr 2018, 11:08
Official

Dear groenewald100

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

JG
Jacobus G's update25 Apr 2018, 13:09
Reviewer Update
Thanks Discovery - Prompt reaction to my post and I have the form now. Resolved