Staff cannot read English.

Chronic benefit - Discovery Health<br> <br> Extended supply requests misinterpreted every time they're submitted.<br> Staffing problems in the Chronic benefit department at Discovery Health.<br> <br> <br> EVERY 2 months I have to submit a request for extended supply of medication (I travel overseas a lot)<br> <br> EVERY 2 months I have to call Discovery, & call again, & call again only to get them to read my chronic benefit document & have it approved.<br> <br> EVERY 2 months the staff who approve chronic medication mis-read my request for extended supply and approve only one type of medication.<br> <br> <br> It seems that the staff at Discovery can only ready one line of text at a time.<br> <br> I'm really getting tired of this.<br> <br> Either the staff at Discovery go back to school and finish Grades 3 & 4 or I'll be taking my money elsewhere.<br> <br>