*********** staff, bot and handling of claims.

About 2-3 weeks ago I uploaded 3 claims but no return until today. A discovery team member told me the one invoice is not good quality and I uploaded a new copy. I transfered the app to another phone and since that I couldn't get inside the website. if its not my username, or ID number, there is a problem with the 2 step verification. I didn't get any feedback aftee lodging a query inside the webside. i have to see the dr again on friday and I need info about the outstandings claims. whay are you doing with the membership fees as we don't receive any replies to questions and the website is blocked every 2-3 days after trying to lodge a complain! it is totally unacceptable!!!