RD
Rosalie D
1 reviews | Active since Sept 2016
19 Feb 2026, 11:48
*********** STAFF AND ANTIQUATED SYSTEMS
The level of competence of processing claims on behalf of Bankmed is completely unacceptable. As is the Discovery Health systems. For such a large supposedly progressive organisation, your staff and systems are appalling.
You're actually doing Bankmed a disservice as it is a really good medical aid that is being administered by a totally inadequate company. Momentum's systems were far superior to yours 15 years ago.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Health's replyOfficial
19 Feb 2026, 12:01Dear Rosalie D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply19 Feb 2026, 12:01
Official
Dear Rosalie D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Feb 2026, 17:22Dear Rosalie D
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply26 Feb 2026, 17:22
Official
Dear Rosalie D
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
RD
Rosalie D's updateReviewer Update
27 Feb 2026, 07:55Good day - please note that I haven't received an email from Discovery. Perhaps this just further proves my point about incompetence?
RD
Rosalie D's update27 Feb 2026, 07:55
Reviewer Update
Good day - please note that I haven't received an email from Discovery. Perhaps this just further proves my point about incompetence?
Discovery Health's replyOfficial
11 Mar 2026, 09:15Dear Rosalie D
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's reply11 Mar 2026, 09:15
Official
Dear Rosalie D
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
20 Mar 2026, 06:37Dear Rosalie D
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply20 Mar 2026, 06:37
Official
Dear Rosalie D
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
RD
Rosalie D's updateReviewer Update
20 Mar 2026, 12:52So once again, Discovery ask me to check my emails for a final response and I have not yet received an email! I complained about this exact issue in their previous response and yet they just repeat the same mistake. Once again proves my point about incompetence if you cannot even manage something as simple as an email.
RD
Rosalie D's update20 Mar 2026, 12:52
Reviewer Update
So once again, Discovery ask me to check my emails for a final response and I have not yet received an email! I complained about this exact issue in their previous response and yet they just repeat the same mistake. Once again proves my point about incompetence if you cannot even manage something as simple as an email.
Discovery Health's replyOfficial
17 Apr 2026, 16:22Dear Rosalie D
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply17 Apr 2026, 16:22
Official
Dear Rosalie D
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
RD
Rosalie D's updateReviewer Update
17 Apr 2026, 22:48No Discovery has not been in contact with me and have certainly not responded to my comments.
RD
Rosalie D's update17 Apr 2026, 22:48
Reviewer Update
No Discovery has not been in contact with me and have certainly not responded to my comments.