SPG / ATB discrepancies!!!

I have now spoken to about 4 consultants at Discovery with regards to my SPG and ATB. All confirming that there is a problem with the SPG allocations. The last consultant advised that a consolidation report of the claims which “closed” my SPG will be sent, this after I confirmed that I have prev received the SPG Report. According to my recon my ATB should have kicked in about 2 months ago. I have been paying service providers cash which is now due to me by Disc. Again the wrong document was sent and still no one can answer my query. Please can I speak to someone who actually knows what they are doing!