TC
Tuahnee C

1 reviews | Active since May 2012

22 Jul 2015, 11:20

Speedy assistance

I have been a member of Discovery health for the past 4 years, and never had to use the hospital cover, I also don't have any chronic conditions, so my exposure to those benefits were very limited. On 11 July, I had a mountain bike accident, went to the hospital, where I had xrays done, only to find out that I needed an operation on my ankle ASAP. The orthopaedic surgeon was called, and they started the procedure of getting authorisation for me to be admitted. By 18:15 that evening I went in for my operation, I arrived at the trauma unit at 15:00 that afternoon. While I was in hospital I received a phone call to inform me that all is covered and that my only concern should be my recoveryr. Since leaving the hospital I have also received a courtesy call to find out how I am doing and if I needed anything else from Discovery.<br> <br> I would like to THANK YOU for your great service during this stressful time with your speediness and by keeping me in the loop every step of the way.

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Replies (1)
Discovery Health
Discovery Health's reply22 Jul 2015, 12:23
Official
Hello Tuahnee,

Thank you for taking the time to post this lovely compliment.

We're so proud of the assistance that the team were able to provide to you during this difficult time.

One of our core values is to dazzle our members, this enables us to provide all our members with great customer service and support when they need us. Your feedback is truly valued as this shows us that we are on the right track.

We wish you all the best on your road to recovery.

Kind regards
Danita