PB
Poovendran B

1 reviews | Active since Jul 2011

15 Feb 2021, 21:10

Specializing in wasting time

I recently reactivated my Vitality subscription, but there was an error and points weren't updating. I contacted support, and the issue was corrected but my Vitality Active sync with my Garmin tracker was removed.

I lost 100 points, which is very little. I logged the call on the 11th Jan, and to date it has not been resolved. Tshepo Boqo was the specialist helping, but was not helpful at all.

I think for 100 points, all of the time wasted on my end and Discovery's end was not needed.

0
Replies (2)
Discovery Health
Discovery Health's reply16 Feb 2021, 07:21
Official
Dear Poovendran
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Feb 2021, 15:49
Official
Dear Poovendran
 
We have been in contact with you to address your concerns.
  Regards Discovery Health Servicing Team