Special payment

I have been applying for special payment for two months now and every time i send an email a different person will respond on that email with a different story.

As a customer to Discovery I am very disappointed at their service

I am about to be handed over by Lancet laboratory due to Discovery's lack of support to their clients

what painful is that ,i am asking for my own funds -its not a loan?

But am being treated like I'm in some bank????

They continuously send email about how we should stay at home and be safe from Covid 19.

But the last email send to me was: Your form was incomplete after i spoke to a consultant explained that i am pregnant and working from home.

I can send a declaration email regarding the signature needed in that form because i don't have a printer and scanner to scan back to you, She said ok -Till today no payment was made: Her Name is SISANDA NKUNGA

Follow-up I send yesterday-responds was your form was incomplete?????

I feel frustrated...….