1 reviews | Active since Mar 2017

18 Dec 2024, 13:19

Sort out the call center.

This is not a complaint, more a suggestion. It is so difficult to get to the correct department via your call center and then I don't get my OTP until the following day. I go in via the App, as I consider it as an emergency as I need to see a Neurosurgeon urgently as I have brain damage and Dimentia, but get transferred back to the call center. I email numerous emails and nobody responds. With my brain damage increased interc pressure and Dementia, I can't think straight anyway and am very confused.

0
Replies (8)
Discovery Health
Discovery Health's reply19 Dec 2024, 06:45
Official
Dear Andrew P 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Dec 2024, 10:34
Official
Dear Andrew P 

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team
's update19 Dec 2024, 15:13
Reviewer Update
I have decided that I will post a scathing response on Hello Peter Platform later once I have gore through my emails, with my opinion. It will be a new post and you can try get Hello Peter to block it, but I have other email address. Don't try phone me, I am switching my phone off. A simple request for assistance in time of need has become a interigration.
's update19 Dec 2024, 17:08
Reviewer Update
I am mentally and physically drained and will continue this battle tomorrow.
I just wanted to confirm, how many medical aid patients have either died or their physical or mental health deteriorate because they couldn't get authorization from the medical aid for admission because their specialist is on holiday, this time of the year, which they are entitled to.
I have been struggling all week to try find a suitable physician or surgeon at a hospital in my area that can admit me for treatment. Tomorrow I will continue with my email battle to various departments, despite nobody responding yet this week. It appears Discovery Medical Aid is closed for Christmas!
's update19 Dec 2024, 17:10
Reviewer Update
I shall continue the battle tomorrow.
Discovery Health
Discovery Health's reply20 Dec 2024, 11:47
Official
Dear Andrew P

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Dec 2024, 14:01
Official
Dear Andrew P

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply27 Dec 2024, 09:23
Official
Dear Andrew P

Thank you for taking time to give us your feedback. 
   
Regards Discovery Health Servicing Team