Sort out my claims!!!

It is really frustrating to speak to a call centre agent and half way through the conversation you get cut off. You have to phone again and speak to a different agent and the same this happens. You send emails for someone to call you back and your emails gets ignored. Whilst I was in hospital Discovery kept on rejecting claims and paying some from my savings and not paying from the hospital benefit plan. I need this sorted out or just cancel my medical aid.. I am at my wits end!!! I need Londiwe Lucrasia Nyathikazi to call me back asap