Sorry we *****ed up, so we're going to punish you. Please pay R8k now!

In Novmber I called into DH to change my plan to something cheaper. I Chose to go down to the Classic Smart Plan, however I chose to action this change Jan 01 2024 because I was above threshold at the time on my Classic Priorty plan and decided to use the benefits while I had them.

Well the Discovery consultant that I was speaking with erronesly actioned this change back dated to 01 November, but she did change this back to classic priority. Then at the beginning of Jan I was debited for almost double what my premium would usually be.

Of course the debit order bounced and I called in again to find out what had happened.

I found out that for whatever reason I was debited in November for being on Classic Smart and not priority even though I was on priorty and used my benefits. Now I am being billed for that shortfall plus my premium for December.

After spending 2 days talking to a consultant who could not provide me with any assistance whatsoever I requested my claim to be escalated. Then on Monday I recieved a phone call from a customer relations manager. She basically told me that I had to pay this money and there was no other option. She was extremely unhelpful as was the consultant from the previous week.

My arguement is that, it was the error of the Discovery consultant that led to my being debbited incorrectly. I now have to pay almost R8000 of which I do not have. No matter how many times I told this lady that I do not have this money she continued to tell me that I had no other options but to pay what was owed.

Even though it is Discovery's fault for billing me incorrectly I am being punished. That is extremely unfair. This service is absolutely shocking and disgusting and I am considering moving away from Discover entirely.

This lady said that she would further escalate my claim and have someone from the executive team call me back regarding this. It has now been almost 3 days and I have not had any response from discovery regarding this matter.

As far as I am concerned it is not my fault that I was billed incorrectly and therefore I should not be held liable for that mistake.

I am leaving this review here in the hope that someone from Discovery will read it and address my issue ASAP! I now am sitting with my medical aid suspened and I am unable to use any of my benefits.