MN
Mpumelelo N

1 reviews | Active since May 2012

09 Nov 2015, 22:59

Someone please save me from Discovery

Earlier this year I cancelled my Discovery Medical Aid for personal reasons which had nothing to do with the quality of service they offered. After I cancelled, an agent called me and told me that my account had some outstanding claims. He also emailed me the account details where I had to deposit the money. I paid the money, but I started receiving calls from a company called ITCBA which threatened me with legal action for owing their client money.<br> I phoned Discovery. The agent who assisted me assured me that I don't owe anything, but my money which they received on 21 September was credited to the wrong account, but Finance would correct it. She gave me a reference number to tell the ITCBA guys to stop harassing me. I tried to give the ITCBA guys the reference number, but they wouldn't accept it.<br> After that, I have phoned Discovery twice and even emailed them the proof of payment twice, but I still get threats of judgement. <br> <br> I have advised the woman who keeps calling me at ITCBA to send my name for judgment.

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Replies (1)
Discovery Health
Discovery Health's reply24 Nov 2015, 14:38
Official
Hello Hariputi,

Thank you for your comment.

We are truly sorry for the experience and inconvenience. We have since confirmed that the matter has been resolved and there are no funds due to the Scheme.

Please do not hesitate to contact us should you need any further assistance.

Regards
Aleweyah