So Frustrated I can scream - Discovery Health don't understand English! Aargh!

<p>This is a very frustrated person so forgive my sarcasm but I am beyond ****ed Off!</p> <p> </p> <p>In January 2015 we listed my husband as the main member on the Medical Aid #***. It used to be me. I don't work anymore.</p> <p> </p> <p>We are unable to register my husband on the website as it states he is already listed. I can only think it's the profile he had over 15 years ago (before we were married).</p> <p> </p> <p>I have asked Discovery Web to please delete my profile listed as Jacqui Hare (****en Name) as it is useless to us now. We have also asked that Leon's profile be deleted so we are able to Register and get a username and password. He has never had an online web profile since 15 years ago.</p> <p> </p> <p>Do you think I can get this through to anyone at Discovery? NO!</p> <p>So as a result we are unable to logon to Discovery Health with a profile for my husband so we can see medical details and submit claims We also can not see claims at all not even my children's claims.</p> <p> </p> <p>I mean how hard can it be to fix this? Please don't tell me to get my husband to logon with his username and password. HE DOESN'T HAVE ONE. No we can't request it off the website as it doesn't even recognize his ID. We need to be able to register online with his details to create one but can't do this because your site says he already exists. He DOESN'T.</p> <p> </p> <p>Please delete my web profile and check your system. Why does it say he already exists? He doesn't!</p> <p> </p> <p>His ID is *** and mine is *** if you need it.</p> <p> </p> <p>Why am I writing and not him? He hasn't got time for this. He is a Director and hasn't got time for this *******.</p> <p> </p> <p>If you need to speak to him ***</p> <p>My number is *** if you can't reach him.</p> <p> </p> <p>It can't be that hard to understand an issue like this. Sorry for sounding like a real biatch but I am beyond any form of reason at this point.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Jacqui Potgieter</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>