SO DISAPPOINTED AND QUITE ANGRY AT THIS POINT

I never thought I would have to post anything like this on my social pages but it seems like this is the only way to resolve any issues in this country. Discovery Limited I am so disappointed at your service, I completed an application to add my husband on my medical aid on the 1st August 2025 and I was informed that all was good and you we just waiting for the withdrawal letter from his previous medical aid, the withdrawal came in about 4 days later and no update was received from your end, and when I followed up I was told that the application was stuck at "systems department" and I would get response within 24 hours. why I am still battling this a week later beats me, my husband is sitting with medical cover for 14 days no and that is a dismissable offense where he works. I explained to all the consultants that I have dealt during this past two weeks and no one seems to see the urgency of my request. what will it take to get some positive feedback from you guys?