So Bad

Item: Discovery Health
Rating: 1
Author: graham A

I called in for pre hospital authorisation - what an ordeal. Took 10 minutes merely to get to an operator and then they listen to your story and promptly transfer you to another operator. No different to dealing with government department.

You really are an unprofessional set up.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

06 Jul 2021, 10:28

Dear Graham A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply06 Jul 2021, 10:28

Official

Dear Graham A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

08 Jul 2021, 16:35

Dear Graham A

We have been in contact with you to discuss your concerns.

Regards

Discovery Health Servicing Team

Discovery Health's reply08 Jul 2021, 16:35

Official

Dear Graham A

We have been in contact with you to discuss your concerns.

Regards

Discovery Health Servicing Team