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thane.alaerts thane.alaerts

1 reviews | Active since Jul 2016

02 Dec 2020, 10:32

Sneaky Terms & Conditions on Discovery that should be read twice!

Just dodged another sneaky bullet with this company and its ever changing terms & conditions. It's as if I'm dealing with a 'chameleon' company.

Called in (took approx. 30 minutes between the 2 calls, the first was just put down) to just speak to someone after being verified by their computer lady twice! Only for the Discovery consultant to verify me yet again, which defeats the purpose entirely! All this to simply find out that should I purchase the Fitbit Versa 3 for *R4999.00 through the Fitness Device Booster would it cover the R4000 cap that Discovery has on devices and I would fork out the *R999 difference or would they not cover me at all then? The consultant answered that they would cover the cap of R4000 and that the difference would be for my account. I asked if she was sure and she then proceeded to double check and she came back and eventually told me that my initial fears were correct. So to everyone looking to purchase a device through the Fitness Device Booster through Discovery, READ THE TERMS AND CONDITIONS TWICE! So much has changed for us whom have used this benefit before and currently the cash back over 24 months is only *50% from Discovery and 15% - 25% (depending on your status with preferred supplier) with a max of 75% on R4000 ONLY! Should you go over R4000 on a fitness device you will then not be covered at all!!! Thanks for making my dealings with Discovery on a simple question horrible & time consuming yet again. (Oh..and might I add that I sent e-mail the day before I called to find out only to get NO REPLY!) As always Discovery and it's lack of competent employees & systems never ceases to overwhelm my already poor expectations.

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Replies (2)
Discovery Health
Discovery Health's reply02 Dec 2020, 12:30
Official
Dear Thane A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Dec 2020, 11:21
Official
Dear Thane A

We've contacted you regarding your complaint. 

Regards 
Discovery Health Servicing Team