GvdM
Gail van der Meijden
1 reviews | Active since Sept 2018
02 Apr 2024, 19:24
Sneaky Discovery
At the end of December, Discovery Health moved us from the Essential Comprehensive plan to the new Classic Comprehensive Plan, which was 33% more expensive, without making us aware that the monthly premium would jump by so much. They had said the average increase for all the plans was around 10%. This caught us totally unaware and was a very sneaky move by Discovery. We have been loyal customers on the Essential Comprehensive plan for years and are very annoyed at Discovery for suddenly removing that plan. Furthermore, to do it in the way which Discovery went about it, without sending out clear communication showing before and after monthly payments was uncalled for.
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Replies (2)0
Replies (2)Discovery Health's replyOfficial
03 Apr 2024, 06:50Dear Gail V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply03 Apr 2024, 06:50
Official
Dear Gail V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
03 Apr 2024, 12:48Dear Gail V
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Apr 2024, 12:48
Official
Dear Gail V
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
