SMART SERIES not so SMART!!!

Discovery South Africa, not finding any joy in the level of assitance from the customer helpline( ********** 877) and the agents appointed to assist. As a medical aid member previously on the coastal saver option we had no issues, now on the smart series classic and suddenly most medication is not covered. However this plan allows for However this plan allows for members to have 12 scripts per year filled?There is no exclusion as to which medication is not covered when you read through Smart series information brochure however try handing in your script at the pharmacy you are in for a BIG suprise!!! SUDDENLY you are informed of medication not covered and like I said don't bother calling for assistance...as it's non-existing!!! SMART series heck no this is not a name I would use to describe this plan!!!!