1 reviews | Active since Dec 2013
Smart plan not so smart..
Smart plan - not so smart? I recently went to the doctor on two occasions and was not covered for most of it. Reasons for this was simply that my plan doesn't cover it and that hypertension is only covered if it forms part of an approved condition. The same excuse was given for bloods the doctor ordered and for glucophage prescribed on a follow up consult. HOW can High Blood pressure and insulin tests and medicines NOT be covered by a MEDICAL AID? Please tell me this??? Ref number for the correspondence was: ***. It is absurd honestly. Even if you are on the highest paying option, we the public still have to ensure we have things like gap cover because you take SO much and give SO little. It is a sad reality and of course you guys have monopoly so what are we to do. Just pay and accept your poor reasonings. Disgusting really...
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
Secondly, thank you for again reminding me why I wrote this complaint in the first place. Your arrogant customer service representative that called me did a sterling job to reassure me that there is in fact nothing you will or can do to help. I can apparently fill in a form and hope for the odds to be in my favour. Who knows, maybe I will be lucky. Next time however, save us all the trouble and just reply on here saying, sorry we cannot help you. It really is pointless trying to create a perception of sorting my query out for all to see on here when really you have done nothing except lead me by my nose for two days and wasted my time by calling me. Please don't do that again. I will hang up on you, every time. Incase you guys didn't know, a reasonable complaint of any nature usually involve having to attempt a solution for that said complaint however it is clear that you guys are just another big corporate bully that will simply do whatever it takes to get your point across. Which is loud and clear yet again.
Please don't bother calling me with a "I am sorry and we understand your frustration" because you really don't.
Thanks
Secondly, thank you for again reminding me why I wrote this complaint in the first place. Your arrogant customer service representative that called me did a sterling job to reassure me that there is in fact nothing you will or can do to help. I can apparently fill in a form and hope for the odds to be in my favour. Who knows, maybe I will be lucky. Next time however, save us all the trouble and just reply on here saying, sorry we cannot help you. It really is pointless trying to create a perception of sorting my query out for all to see on here when really you have done nothing except lead me by my nose for two days and wasted my time by calling me. Please don't do that again. I will hang up on you, every time. Incase you guys didn't know, a reasonable complaint of any nature usually involve having to attempt a solution for that said complaint however it is clear that you guys are just another big corporate bully that will simply do whatever it takes to get your point across. Which is loud and clear yet again.
Please don't bother calling me with a "I am sorry and we understand your frustration" because you really don't.
Thanks