DH
Donovan H

1 reviews | Active since Mar 2012

11 Feb 2016, 11:43

SMART PLAN = NOT SO SMART!!

I opted into the SMART plan after being sold on the benefits etc etc etc. At that point I was told that there was no list yet in circulation showing which doctors are on the SMART plan network, however this would be provided.<br> <br> We are now 1.5 months into 2016 and I still am not able to see this list. The app shows no SMART plan GPs in South Africa, the website shows nothing and the call centre says they cannot share the list with me. She had to read me the list of GP's I could go to, the closest of which is 30km away (I live in Edenvale, a main and central suburb). I was told that someone from the SMART plan team would call me to discuss. No one did. I therefore had to pay for my own GP visit yesterday, as well as the prescribed medication (general flu antibiotics purchased at Dischem).<br> <br> This plan is a complete joke.<br> <br> I would like to be sent a list of ALL practitioners that are contracted into this plan, and at that stage I would like to have the option to change plans again.<br> <br> If this is not resolved within a week I will be cancelling all of my discovery accounts (health, vitality and card).

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Replies (1)
Discovery Health
Discovery Health's reply11 Feb 2016, 16:26
Official
Hello henddon,

Thank you for your comment.

We are currently investigating your query and will provide feedback shortly.

Regards
Keymira