Smart Plan, not ready for prime time

I decided to give the smart plan a try since the consultant made it clear that we are able to move back to our old plan if we are not happy. <br> <br> But after being moved over to the smart plan, we noticed. <br> 1. Very little doctors or any listed to be used by the smart plan. <br> 2. The smart application was not even ready when the plan went live!<br> <br> Now we trying to move back to our old plan, and we have to wait another month.<br> Why they launch a plan that is not ready, expect us to pay for it, but they have not delivered what it promises to deliver to us!? Yet when we want to move, the hurdles to move back to have to respect by the consumer, yet they do not respect us, by launching a plan that is working properly. <br> <br>