1 reviews | Active since May 2016

30 Jun 2017, 13:40

Smart Plan full of problems

<p>I'm on the Discovery Classic Smart plan. So I pick a doctor off the list supp**** and go see the doctor.</p> <p>I pay my R50 co-payment at the practice and everything seems fine. When i get to the Dischem them mention that none of the 3 medicined prescribed are paid for by the plan, really??? An Antibiotic, celestamine and painstyl?</p> <p> </p> <p>So I pay for it with cash and call discovery who keep sending me the list of what is covered. I point out that according to the list it should be covered.</p> <p>Then they say that the GP is not on the pan, seriously??? It was from your list and they took the R50 co-payment.</p> <p> </p> <p>Now after 60 minutes on the phone they can only offer excuses and no solution! What kind of **** plan is this????????</p>

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Replies (8)
Discovery Health
Discovery Health's reply30 Jun 2017, 14:22
Official

Dear robert-baczynski

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Jul 2017, 13:27
Official

Dear robert-baczynski

We have been in touch with you to answer your comments.
Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

's update28 Jul 2017, 11:37
Reviewer Update

This has still not been resolved. Discovery is passing the buck to Dischem but I pay a premium to Discovery and not Dischem.

Discovery Health
Discovery Health's reply01 Aug 2017, 11:56
Official

Dear robert-baczynski

We’ve just sent you feedback by email. Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team

's update01 Aug 2017, 12:23
Reviewer Update

Again passing the buck Discovery claim they have tried to contact Dischem "numerous" times without success. I dial the number and get through first time and speak to the pharmacist. Just shows you how pathetic Discovery really is and what ***** you are dealing with. Would you trust your health to Discovery? I wouldn't, I have a broker visiting next week to discuss other medical aids.

Discovery Health
Discovery Health's reply03 Aug 2017, 14:18
Official

Dear robert-baczynski

We have been in touch with you to answer your comments.
Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

's update21 Aug 2017, 14:22
Reviewer Update
This has still not been resolved despite calls from Discovery and promising to call back, they don't call back with any feedback. This is getting ridiculous now
Discovery Health
Discovery Health's reply23 Aug 2017, 12:44
Official

Dear robert-baczynski

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team