LM
Luzanne M

1 reviews | Active since Oct 2016

02 Mar 2017, 09:51

SMART Plan - false advertising and a ****!

<p>I have been a loyal member of Discovery since 2007. Since then, I hav added a spouse and 2 children. I moved all our short and long lime insurance policy's to Discovery and resently also my investments. Late last year I was informed of the Smart Plan, read up about it and after being advised by a fanancial advisor decided to move to the Smart Plan. Ever since I have had endless problems.</p> <p>1. I had to pay cash for a GP visit, my GP that I have been visiting since I was a child. In their words: We have been having so many problems with that plan."</p> <p>2. Searching for a Network Dr. found that in a min of 14km radius of our home there was 1.</p> <p>3. ALL of the medication perscribed by the doctor was NOT covered. In fact Dischem also informed me of all the problem that they have been having with the plan.</p> <p>5. The internet is full of complaints concerning this plan and everything it is based on. The covered list is unknown and has so little medication available that the R10 per script is nonsense and a ****.</p> <p> </p> <p>I WILL NOT accept that I have to accept this for the remainder of the year. I do not wish to stay on a plan that is 100% false advertising, a **** and found by doctors and pharmacies to be a problem.</p> <p> </p> <p>I WILL be given the option to move back to my previous plan OR I WILL cancel all my Discovery policies, including moving my investments as well.</p> <p> </p> <p>Discovery needs to admit that this plan is *******, false and a failure and assit their customers in being insured and happy. </p>

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Replies (2)
Discovery Health
Discovery Health's reply02 Mar 2017, 10:59
Official

Dear LuMarais

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Mar 2017, 11:58
Official

Dear LuMarais

We have been in touch with resolution to your issues.

Regards
Discovery Health Servicing Team