Smart classic plan

Good day,

I’m stranded here in the hospital(Casualty ) my daughter is not feeling well. I’m on a smart classic plan.

I am advised to pay R900 for the Dr’s. Nowhere in the brochure does it state that I need to pay the Dr’s. I read page 10 of the brochure it says emergency are paid in full I just need to go straight to the hospital. What does that mean ? I’m numb and shattered.

How can your company omit such important information? This is totally not fair and I’m totally dissatisfied , disappointed and disgusted at the same time.

Please take me back to Key Care plus at least that I know there is a fee I need to pay for casualty.

I cannot afford to pay R900 each time my goes to casualty. I cannot afford to wait a year to change the medical aid. Tell your CEO I need this medical aid changed with immediate effect.

Please let’s not argue about this unless you are going to pay the R900 for the Dr’s . Already I pay more than R3k ? Did your product design people think about this though ?

Please call me as soon as possible.

Regards, Lerato Ramela