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Roelof van der Westhuizen
1 reviews | Active since Aug 2010
10 Oct 2019, 11:08
Sly health insurance - Discovery
After too many attempts of claiming back after paying my health provider has Discovery refused/reverted the claim with too many different excuses for not paying out. Every time I obtain the information requested by Discovery they reply with a new and different excuse for not processing my claim. What is the real problem?
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
10 Oct 2019, 11:46Dear Roelof
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 Oct 2019, 11:46
Official
Dear Roelof
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 Oct 2019, 11:22Dear Roelof
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Oct 2019, 11:22
Official
Dear Roelof
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
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Roelof van der Westhuizen's updateReviewer Update
14 Oct 2019, 13:27Yet problem still unresolved
RvdW
Roelof van der Westhuizen's update14 Oct 2019, 13:27
Reviewer Update
Yet problem still unresolved
RvdW
Roelof van der Westhuizen's updateReviewer Update
18 Oct 2019, 08:55Now the same issue, but still just half of claim considered. I understand the rate, that is not the problem. Both husband and wife saw health provider yet ony one client's fee resolved. How do you operate. Do you rely on people getting tired of insisting that their claims get resolved and then what?
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Roelof van der Westhuizen's update18 Oct 2019, 08:55
Reviewer Update
Now the same issue, but still just half of claim considered. I understand the rate, that is not the problem. Both husband and wife saw health provider yet ony one client's fee resolved. How do you operate. Do you rely on people getting tired of insisting that their claims get resolved and then what?